Email infrastructure that handles conversations autonomously. AI auto-replies, categorizes, and resolves—escalating to humans only when needed.
Everything your AI agent needs to handle email communication autonomously.
Create email addresses in seconds. No DNS setup required to start receiving emails.
const inbox = await aithreads.inboxes.create({
name: "support",
display_name: "Support Team"
});
// → support@acme.aithreads.ioEmails arrive at your managed inbox
We POST to your endpoint in real-time
Your AI agent reads and responds
Reply via API, we handle delivery
Your AI agent runs the show autonomously—but you're always in control.
AI detects frustration, urgency, or complexity and flags threads for human review automatically.
See all conversations in one place. Filter by AI-handled, escalated, or needs-attention status.
Jump into any thread mid-conversation. Full context and history preserved for your team.
Approve, edit, or reject AI responses before they're sent. You decide the level of autonomy.
AI handles the conversation end-to-end. No human required for routine queries.
Answer FAQs, password resets, and policy questions instantly. AI auto-resolves 90%+ of routine tickets—no human needed.
90% auto-resolvedOrder status, shipping info, and return policies answered in seconds. Frustrated customers get auto-escalated to your team.
3s avg responseDevelopers email questions, AI searches your knowledge base and responds with code examples and links.
24/7 coverageConfirm bookings, answer availability questions, and send reminders. Urgent requests auto-flagged for staff.
99% accuracyAI triages inbound inquiries, logs sentiment, sets priority, and routes hot leads to sales immediately.
Zero missed leadsEnrollment questions, course access issues, and schedule inquiries handled automatically around the clock.
85% auto-resolvedPurpose-built for AI agents, not retrofitted from legacy tools.
| Feature | AIThreads | Traditional Email APIs | Help Desk Software |
|---|---|---|---|
| Purpose | AI agents + humans if needed | Human-authored emails | Human agents + chat |
| Two-way email | ✓ Send & receive | ⚠ Send-focused | ✓ But complex |
| Real-time webhooks | ✓ <100ms | ✗ Polling required | ⚠ Slower |
| Built-in RAG | ✓ Knowledge base | ✗ Not available | ⚠ Basic search |
| AI sentiment/priority | ✓ Native | ✗ Build yourself | ⚠ Add-on |
| Smart escalation | ✓ Automatic | ✗ Build yourself | ✓ Manual rules |
| Instant inboxes | ✓ No DNS needed | ✗ Complex setup | ✗ Complex setup |
| Agent-first SDKs | ✓ Python & JS | ✓ Generic | ⚠ Widget-focused |
| Pricing model | Flat monthly tiers | Per email | Per seat |
Auto-labeling, priority detection, sentiment analysis, and smart resolution. AI decides what needs human attention.
Upload docs, FAQs, and policies. AI searches and cites them in responses automatically.
AI knows when to hand off. Frustrated customers and complex issues routed to humans instantly.
Every email analyzed for tone and urgency. Angry customers and urgent issues surfaced immediately.
Send from your own domain. Full DKIM, SPF, and DMARC. We handle DNS verification.
REST API with webhooks. Official SDKs for Python and JavaScript. Full documentation.
Start free with 3 inboxes and 3,000 emails/month. No credit card required.